About

Vikas K Gupta is a highly skilled Technology Lead and Assistant Vice President at Deutsche Bank with over 10 years of experience in L1/L2/L3 support. He is an ITIL certified professional with a strong understanding of Incident, Change and Problem management processes. Vikas has hands-on experience in troubleshooting application issues and dealing with high priority incidents. He is skilled in reducing toil by automating repetitive manual tasks by writing scripts and scheduling batch jobs using Autosys JIL code. With his excellent understanding of DevOps, Agile and Scrum, Vikas has a good exposure to IT Infrastructure and Server support, participating in various change and maintenance activities. He is familiar with web-based applications, http, https, SSL/TLS, encryption, SSH, password less key authentication security principles, and has an intimate knowledge of data-centre and cloud infrastructure in AWS. Vikas has also worked with Product Managers to determine and support service-level agreements (SLAs), service-level indicators (SLIs) and service-level objectives (SLOs). Vikas has a customer-first attitude with a better understanding of business and client's expectations. He has excellent team management skills and the ability to work across countries, regions, and time zones with a wide range of cultures. Vikas has conducted interviews, provided KT, and tracked the Project onboarding process for new resources. He is flexible to work in 24x7 rotational shifts. Prior to joining Deutsche Bank, Vikas has worked with UnitedHealth as a Senior Software Engineer and Birlasoft (India) Limited as a Software Engineer. He holds a Master of Computer Applications (MCA) degree from Silicon Institute of Technology (SIT), Bhubaneswar, and a Bachelor of Science (BSc) degree from Sambalpur University. Vikas is proficient in AWS, Web, Infra, Software Engineering, CI/CD, Jenkins, and DevOps.